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add fail calls

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This commit is contained in:
amirghasempoor
2025-08-13 16:30:25 +03:30
parent 3634374310
commit f4060cd04e
1 changed files with 63 additions and 18 deletions
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81
app/Services/Dashboard/Province/ReportService.php
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@@ -26,6 +26,13 @@ class ReportService
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS all_calls,
AVG(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' THEN billsec END) AS avg
(
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END)
- (
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END)
+ COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END)
)
) AS fail,
")->groupByRaw('DATE(calldate)');
$data = DataTableFacade::run(
@@ -90,20 +97,39 @@ class ReportService
public function operatorPerformanceDaily(Request $request)
{
$query = DB::table(DB::raw("(SELECT *, CAST(dst AS UNSIGNED) AS dst_num FROM asteriskcdrdb.cdr) AS cdr"))
$query = DB::table('asteriskcdrdb.cdr')
->selectRaw("
DATE(calldate) AS d,
DATE(calldate) as d,
dst,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst_num BETWEEN 1 AND 104 THEN 1 END) AS ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst_num BETWEEN 1 AND 104 AND duration > 14 THEN 1 END) AS nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst_num BETWEEN 1 AND 104 AND billsec > 9 THEN 1 END) AS b10,
COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'ANSWERED'
AND dst > 100 AND dst < 105 THEN 1 END) AS ok,
COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'NO ANSWER'
AND dst > 100 AND dst < 105
AND duration > 14 THEN 1 END) AS nok,
COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'ANSWERED'
AND dst > 100 AND dst < 105
AND billsec > 9 THEN 1 END) AS b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
COUNT(CASE WHEN dst_num BETWEEN 502 AND 599 THEN 1 END) AS trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst_num BETWEEN 1 AND 105 THEN 1 END) AS total_calls
COUNT(CASE WHEN dst > 501 AND dst < 600 THEN 1 END) AS trans,
COUNT(CASE WHEN disposition <> 'BUSY'
AND dst BETWEEN 101 AND 105 THEN 1 END) AS total,
(COUNT(CASE WHEN disposition <> 'BUSY'
AND dst BETWEEN 101 AND 105 THEN 1 END)
- (COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'ANSWERED'
AND dst > 100 AND dst < 105 THEN 1 END)
+ COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'NO ANSWER'
AND dst > 100 AND dst < 105
AND duration > 14 THEN 1 END)
)
) AS fail
")
->whereBetween('dst_num', [1, 105])
->groupBy(DB::raw('DATE(calldate)'), 'dst')
->orderBy(DB::raw('DATE(calldate)'))
->whereBetween('dst', [1, 104]) // dst>100 AND dst<105
->groupBy('dst', DB::raw('DATE(calldate)'))
->orderBy('dst');
return DataTableFacade::run(
@@ -116,18 +142,37 @@ class ReportService
public function operatorPerformanceTotal(Request $request)
{
$query = DB::table(DB::raw("(SELECT *, CAST(dst AS UNSIGNED) AS dst_num FROM asteriskcdrdb.cdr) AS cdr"))
$query = DB::table('asteriskcdrdb.cdr')
->selectRaw("
DATE(calldate) AS d,
dst,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst_num BETWEEN 1 AND 104 THEN 1 END) AS ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst_num BETWEEN 1 AND 104 AND duration > 14 THEN 1 END) AS nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst_num BETWEEN 1 AND 104 AND billsec > 9 THEN 1 END) AS b10,
COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'ANSWERED'
AND dst > 100 AND dst < 105 THEN 1 END) AS ok,
COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'NO ANSWER'
AND dst > 100 AND dst < 105
AND duration > 14 THEN 1 END) AS nok,
COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'ANSWERED'
AND dst > 100 AND dst < 105
AND billsec > 9 THEN 1 END) AS b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
COUNT(CASE WHEN dst_num BETWEEN 502 AND 599 THEN 1 END) AS trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst_num BETWEEN 1 AND 105 THEN 1 END) AS total_calls
COUNT(CASE WHEN dst > 501 AND dst < 600 THEN 1 END) AS trans,
COUNT(CASE WHEN disposition <> 'BUSY'
AND dst BETWEEN 101 AND 105 THEN 1 END) AS total,
(COUNT(CASE WHEN disposition <> 'BUSY'
AND dst BETWEEN 101 AND 105 THEN 1 END)
- (COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'ANSWERED'
AND dst > 100 AND dst < 105 THEN 1 END)
+ COUNT(CASE WHEN dcontext = 'from-internal'
AND disposition = 'NO ANSWER'
AND dst > 100 AND dst < 105
AND duration > 14 THEN 1 END)
)
) AS fail
")
->whereBetween('dst_num', [1, 105])
->whereBetween('dst', [1, 104])
->groupBy('dst')
->orderBy(DB::raw('DATE(calldate)'))
->orderBy('dst');