188 lines
7.8 KiB
PHP
188 lines
7.8 KiB
PHP
<?php
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namespace App\Services\Dashboard\Province;
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use App\Facades\DataTable\DataTableFacade;
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use Illuminate\Http\Request;
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use Illuminate\Support\Collection;
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use Illuminate\Support\Facades\DB;
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class ReportService
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{
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public function cumulative(Request $request): Collection
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{
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$query = DB::table('asteriskcdrdb.cdr')
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->selectRaw("
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DATE(calldate) AS d,
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COUNT(CASE WHEN (recordingfile = '' OR recordingfile LIKE 'q-%') THEN 1 END) AS total,
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COUNT(CASE WHEN lastdata = 'IAX2/serverpeer/100' THEN 1 END) AS teh4,
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COUNT(CASE WHEN lastdata = 'IAX2/242serverpeer/200' THEN 1 END) AS teh5,
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COUNT(CASE WHEN dst = '500' THEN 1 END) AS os4,
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COUNT(CASE WHEN dst = '600' THEN 1 END) AS os5,
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COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS ok,
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COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS nok,
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COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS b10,
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COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
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COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS trans,
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COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS all_calls,
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AVG(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' THEN billsec END) AS avg
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(
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COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END)
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- (
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COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END)
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+ COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END)
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)
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) AS fail,
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")->groupByRaw('DATE(calldate)');
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$data = DataTableFacade::run(
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$query,
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$request,
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allowedFilters: ['*'],
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allowedSortings: ['*'],
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);
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$data = collect($data);
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$totals = [
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'd' => 'TOTAL',
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'total' => $data->sum('total'),
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'teh4' => $data->sum('teh4'),
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'teh5' => $data->sum('teh5'),
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'os4' => $data->sum('os4'),
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'os5' => $data->sum('os5'),
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'ok' => $data->sum('ok'),
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'nok' => $data->sum('nok'),
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'b10' => $data->sum('b10'),
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'dnd' => $data->sum('dnd'),
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'trans' => $data->sum('trans'),
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'all' => $data->sum('all'),
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'avg' => round($data->avg('avg'), 2),
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];
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$data->push($totals);
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return $data;
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}
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public function peopleMessages(Request $request)
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{
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$query = DB::table('people_messages')
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->selectRaw('
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COUNT(CASE WHEN is_listen = 1 THEN 1 END) AS l,
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COUNT(CASE WHEN is_listen = 0 THEN 1 END) AS nl
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');
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return DataTableFacade::run(
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$query,
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$request,
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allowedFilters: ['*'],
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allowedSortings: ['*'],
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);
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}
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public function detailedLogs(Request $request)
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{
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$query = DB::table('asteriskcdrdb.cdr')
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->where('recordingfile', '<>', '');
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return DataTableFacade::run(
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$query,
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$request,
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allowedFilters: ['*'],
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allowedSortings: ['*'],
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allowedSelects: ['calldate', 'src', 'dst', 'disposition', 'duration']
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);
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}
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public function operatorPerformanceDaily(Request $request)
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{
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$query = DB::table('asteriskcdrdb.cdr')
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->selectRaw("
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DATE(calldate) as d,
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dst,
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COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'ANSWERED'
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AND dst > 100 AND dst < 105 THEN 1 END) AS ok,
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COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'NO ANSWER'
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AND dst > 100 AND dst < 105
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AND duration > 14 THEN 1 END) AS nok,
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COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'ANSWERED'
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AND dst > 100 AND dst < 105
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AND billsec > 9 THEN 1 END) AS b10,
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COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
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COUNT(CASE WHEN dst > 501 AND dst < 600 THEN 1 END) AS trans,
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COUNT(CASE WHEN disposition <> 'BUSY'
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AND dst BETWEEN 101 AND 105 THEN 1 END) AS total,
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(COUNT(CASE WHEN disposition <> 'BUSY'
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AND dst BETWEEN 101 AND 105 THEN 1 END)
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- (COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'ANSWERED'
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AND dst > 100 AND dst < 105 THEN 1 END)
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+ COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'NO ANSWER'
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AND dst > 100 AND dst < 105
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AND duration > 14 THEN 1 END)
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)
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) AS fail
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")
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->whereBetween('dst', [1, 104]) // dst>100 AND dst<105
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->groupBy('dst', DB::raw('DATE(calldate)'))
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->orderBy('dst');
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return DataTableFacade::run(
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$query,
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$request,
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allowedFilters: ['*'],
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allowedSortings: ['*'],
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);
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}
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public function operatorPerformanceTotal(Request $request)
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{
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$query = DB::table('asteriskcdrdb.cdr')
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->selectRaw("
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dst,
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COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'ANSWERED'
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AND dst > 100 AND dst < 105 THEN 1 END) AS ok,
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COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'NO ANSWER'
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AND dst > 100 AND dst < 105
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AND duration > 14 THEN 1 END) AS nok,
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COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'ANSWERED'
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AND dst > 100 AND dst < 105
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AND billsec > 9 THEN 1 END) AS b10,
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COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
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COUNT(CASE WHEN dst > 501 AND dst < 600 THEN 1 END) AS trans,
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COUNT(CASE WHEN disposition <> 'BUSY'
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AND dst BETWEEN 101 AND 105 THEN 1 END) AS total,
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(COUNT(CASE WHEN disposition <> 'BUSY'
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AND dst BETWEEN 101 AND 105 THEN 1 END)
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- (COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'ANSWERED'
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AND dst > 100 AND dst < 105 THEN 1 END)
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+ COUNT(CASE WHEN dcontext = 'from-internal'
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AND disposition = 'NO ANSWER'
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AND dst > 100 AND dst < 105
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AND duration > 14 THEN 1 END)
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)
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) AS fail
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")
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->whereBetween('dst', [1, 104])
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->groupBy('dst')
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->orderBy(DB::raw('DATE(calldate)'))
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->orderBy('dst');
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return DataTableFacade::run(
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$query,
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$request,
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allowedFilters: ['*'],
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allowedSortings: ['*'],
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);
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}
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}
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