create operator dialogue cartable

app/Http/Controllers/ProvinceDashboard/OperatorDialogues/OperatorController.php

@@ -0,0 +1,43 @@
+<?php
+
+namespace App\Http\Controllers\ProvinceDashboard\OperatorDialogues;
+
+use App\Http\Controllers\Controller;
+use App\Services\Dashboard\Province\OperatorDialogues\DataTableService;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class OperatorController extends Controller
+{
+    /**
+     * Display a listing of the resource.
+     */
+    public function index(Request $request, DataTableService $dataTableService): JsonResponse
+    {
+        return response()->json($dataTableService->index($request));
+    }
+
+    /**
+     * Display the specified resource.
+     */
+    public function show(string $id)
+    {
+        //
+    }
+
+    /**
+     * Update the specified resource in storage.
+     */
+    public function download(Request $request, string $id)
+    {
+        //
+    }
+
+    /**
+     * Remove the specified resource from storage.
+     */
+    public function excel(string $id)
+    {
+        //
+    }
+}

app/Http/Controllers/ProvinceDashboard/PeopleMessages/SupervisorController.php

@@ -3,6 +3,8 @@
 namespace App\Http\Controllers\ProvinceDashboard\PeopleMessages;
 
 use App\Http\Controllers\Controller;
+use App\Services\Dashboard\Province\PeopleMessages\DataTableService;
+use Illuminate\Http\JsonResponse;
 use Illuminate\Http\Request;
 
 class SupervisorController extends Controller
@@ -10,17 +12,14 @@ class SupervisorController extends Controller
     /**
      * Display a listing of the resource.
      */
-    public function index()
+    public function index(Request $request, DataTableService $dataTableService): JsonResponse
     {
-        //
+        return response()->json($dataTableService->index($request));
     }
 
-    /**
+    public function excel()
-     * Store a newly created resource in storage.
-     */
-    public function store(Request $request)
     {
-        //
+
     }
 
     /**
@@ -30,28 +29,4 @@ class SupervisorController extends Controller
     {
         //
     }
-
-    /**
-     * Show the form for editing the specified resource.
-     */
-    public function edit(string $id)
-    {
-        //
-    }
-
-    /**
-     * Update the specified resource in storage.
-     */
-    public function update(Request $request, string $id)
-    {
-        //
-    }
-
-    /**
-     * Remove the specified resource from storage.
-     */
-    public function destroy(string $id)
-    {
-        //
-    }
 }

app/Http/Controllers/ProvinceDashboard/ReportController.php

@@ -0,0 +1,36 @@
+<?php
+
+namespace App\Http\Controllers\ProvinceDashboard;
+
+use App\Http\Controllers\Controller;
+use App\Services\Dashboard\Province\ReportService;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class ReportController extends Controller
+{
+    public function cumulative(Request $request, ReportService $reportService): JsonResponse
+    {
+        return response()->json($reportService->cumulative($request));
+    }
+
+    public function peopleMessages(Request $request, ReportService $reportService): JsonResponse
+    {
+        return response()->json($reportService->peopleMessages($request));
+    }
+
+    public function detailedLogs(Request $request, ReportService $reportService): JsonResponse
+    {
+        return response()->json($reportService->detailedLogs($request));
+    }
+
+    public function operatorPerformanceDaily(Request $request, ReportService $reportService): JsonResponse
+    {
+        return response()->json($reportService->operatorPerformanceDaily($request));
+    }
+
+    public function operatorPerformanceTotal(Request $request, ReportService $reportService): JsonResponse
+    {
+        return response()->json($reportService->operatorPerformanceTotal($request));
+    }
+}

app/Models/OperatorDialogue.php

@@ -2,13 +2,13 @@
 
 namespace App\Models;
 
-use Database\Factories\OperatorDialogueRatingFactory;
+use Database\Factories\OperatorDialogueFactory;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 
-class OperatorDialogueRating extends Model
+class OperatorDialogue extends Model
 {
-    /** @use HasFactory<OperatorDialogueRatingFactory> */
+    /** @use HasFactory<OperatorDialogueFactory> */
     use HasFactory;
 
     protected $guarded = [];

app/Services/Dashboard/Province/OperatorDialogues/DataTableService.php

@@ -0,0 +1,29 @@
+<?php
+
+namespace App\Services\Dashboard\Province\OperatorDialogues;
+
+use App\Facades\DataTable\DataTableFacade;
+use App\Models\OperatorDialogue;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\DB;
+
+class DataTableService
+{
+    public function index(Request $request)
+    {
+        $query = DB::table('asteriskcdrdb.cdr')
+            ->leftJoin('crm_db.voice_experts', 'asteriskcdrdb.cdr.uniqueid', '=', 'crm_db.operator_dialogues.cdr_unique_id')
+            ->where('dst', '<>', '')
+            ->where('lastapp', '=', 'Dial')
+            ->where('duration', '>', 0)
+            ->where('recordingfile', '<>', '')
+            ->select('*');
+
+        return DataTableFacade::run(
+            $query,
+            $request,
+            allowedFilters: ['*'],
+            allowedSortings: ['*'],
+        );
+    }
+}

app/Services/Dashboard/Province/ReportService.php

@@ -0,0 +1,157 @@
+<?php
+
+namespace App\Services\Dashboard\Province;
+
+use App\Facades\DataTable\DataTableFacade;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\DB;
+
+class ReportService
+{
+    public function cumulative(Request $request)
+    {
+        $query = DB::table('asteriskcdrdb.cdr')
+            ->selectRaw("
+                DATE(calldate) AS d,
+                COUNT(CASE WHEN (recordingfile = '' OR recordingfile LIKE 'q-%') THEN 1 END) AS c_all,
+                COUNT(CASE WHEN lastdata = 'IAX2/serverpeer/100' THEN 1 END) AS c_teh4,
+                COUNT(CASE WHEN lastdata = 'IAX2/242serverpeer/200' THEN 1 END) AS c_teh5,
+                COUNT(CASE WHEN dst = '500' THEN 1 END) AS c_os4,
+                COUNT(CASE WHEN dst = '600' THEN 1 END) AS c_os5,
+                COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS c_ok,
+                COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS c_nok,
+                COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS c_b10,
+                COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS c_dnd,
+                COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS c_trans,
+                COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS ch_all,
+                AVG(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' THEN billsec END) AS c_avg
+            ");
+//            ->whereBetween('calldate', [$from, $to]) // use Carbon or date strings
+//            ->groupBy(DB::raw('DATE(calldate)'))
+//            ->orderByDesc(DB::raw('DATE(calldate)'))
+//            ->get();
+
+        return DataTableFacade::run(
+            $query,
+            $request,
+            allowedFilters: ['*'],
+            allowedSortings: ['*'],
+            allowedGroupBy: ['d']
+        );
+    }
+
+    public function peopleMessages(Request $request)
+    {
+        $query = DB::table('people_messages')
+            ->selectRaw('
+                COUNT(CASE WHEN is_listen = 1 THEN 1 END) AS c_l,
+                COUNT(CASE WHEN is_listen = 0 THEN 1 END) AS c_nl
+            ');
+//            ->whereBetween('date', [$date_from, $date_to])
+//            ->first();
+
+        return DataTableFacade::run(
+            $query,
+            $request,
+            allowedFilters: ['*'],
+            allowedSortings: ['*'],
+        );
+    }
+
+    public function detailedLogs(Request $request)
+    {
+        $query = DB::table('asteriskcdrdb.cdr')
+            ->where('recordingfile', '<>', '');
+//            ->whereBetween('calldate', ["$date_from $time_from", "$date_to $time_to"])
+//            ->when($cid, function ($query, $cid) {
+//                return $query->where('src', 'like', "%{$cid}%");
+//            })
+//            ->when($c_op, function ($query, $c_op) {
+//                return $query->where('dst', $c_op);
+//            }, function ($query) {
+//                return $query->whereBetween('dst', [100, 110]);
+//            })
+//            ->orderByDesc('calldate');
+
+        return DataTableFacade::run(
+            $query,
+            $request,
+            allowedFilters: ['*'],
+            allowedSortings: ['*'],
+        );
+    }
+
+    public function operatorPerformanceDaily(Request $request)
+    {
+        $query = DB::table('asteriskcdrdb.cdr')
+            ->selectRaw("
+                SELECT
+                *
+                (ch_all - (c_ok + c_nok)) AS c_fail
+                FROM (
+                    SELECT
+                        DATE(calldate) AS d,
+                        dst,
+                        COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS c_ok,
+                        COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS c_nok,
+                        COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS c_b10,
+                        COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS c_dnd,
+                        COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS c_trans,
+                        COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS ch_all
+                    FROM asteriskcdrdb.cdr
+                    WHERE dst BETWEEN 101 AND 105 AND calldate BETWEEN ? AND ?
+                    GROUP BY d, dst
+                    ORDER BY d, dst
+                );
+            ");
+//            ->whereBetween('calldate', ["$date_from $time_from", "$date_to $time_to"])
+//            ->when($cid, function ($query, $cid) {
+//                return $query->where('src', 'like', "%{$cid}%");
+//            })
+//            ->when($c_op, function ($query, $c_op) {
+//                return $query->where('dst', $c_op);
+//            }, function ($query) {
+//                return $query->whereBetween('dst', [100, 110]);
+//            })
+//            ->orderByDesc('calldate');
+
+        return DataTableFacade::run(
+            $query,
+            $request,
+            allowedFilters: ['*'],
+            allowedSortings: ['*'],
+        );
+    }
+
+    public function operatorPerformanceTotal(Request $request)
+    {
+        $query = DB::table('asteriskcdrdb.cdr')
+            ->selectRaw("
+                SELECT
+                *
+                (ch_all - (c_ok + c_nok)) AS c_fail
+                FROM (
+                    SELECT
+                        DATE(calldate) AS d,
+                        dst,
+                        COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS c_ok,
+                        COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS c_nok,
+                        COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS c_b10,
+                        COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS c_dnd,
+                        COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS c_trans,
+                        COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS ch_all
+                    FROM asteriskcdrdb.cdr
+                    WHERE dst BETWEEN 101 AND 105 AND calldate BETWEEN ? AND ?
+                    GROUP dst
+                    ORDER dst
+                );
+            ");
+
+        return DataTableFacade::run(
+            $query,
+            $request,
+            allowedFilters: ['*'],
+            allowedSortings: ['*'],
+        );
+    }
+}

database/factories/OperatorDialogueFactory.php

@@ -5,9 +5,9 @@ namespace Database\Factories;
 use Illuminate\Database\Eloquent\Factories\Factory;
 
 /**
- * @extends \Illuminate\Database\Eloquent\Factories\Factory<\App\Models\OperatorDialogueRating>
+ * @extends \Illuminate\Database\Eloquent\Factories\Factory<\App\Models\OperatorDialogue>
  */
-class OperatorDialogueRatingFactory extends Factory
+class OperatorDialogueFactory extends Factory
 {
     /**
      * Define the model's default state.

database/migrations/2025_08_02_110555_create_operator_dialogues_table.php

@@ -11,11 +11,11 @@ return new class extends Migration
      */
     public function up(): void
     {
-        Schema::create('operator_dialogue_ratings', function (Blueprint $table) {
+        Schema::create('operator_dialogues', function (Blueprint $table) {
             $table->id();
             $table->string('cdr_unique_id');
             $table->dateTime('date');
-            $table->foreignId('expert_id')->constrained('users');
+            $table->foreignId('supervisor_id')->constrained('users');
             $table->boolean('is_listen')->default(false);
             $table->boolean('is_good');
             $table->string('description')->nullable();
@@ -28,6 +28,6 @@ return new class extends Migration
      */
     public function down(): void
     {
-        Schema::dropIfExists('operator_dialogue_ratings');
+        Schema::dropIfExists('operator_dialogues');
     }
 };

database/seeders/OperatorDialogueSeeder.php

@@ -5,7 +5,7 @@ namespace Database\Seeders;
 use Illuminate\Database\Console\Seeds\WithoutModelEvents;
 use Illuminate\Database\Seeder;
 
-class OperatorDialogueRatingSeeder extends Seeder
+class OperatorDialogueSeeder extends Seeder
 {
     /**
      * Run the database seeds.