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create operator dialogue cartable

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This commit is contained in:
amirghasempoor
2025-08-03 08:54:19 +03:30
parent f715f36442
commit 5085f22a1d
9 changed files with 280 additions and 40 deletions
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43
app/Http/Controllers/ProvinceDashboard/OperatorDialogues/OperatorController.php Normal file
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@@ -0,0 +1,43 @@
<?php
namespace App\Http\Controllers\ProvinceDashboard\OperatorDialogues;
use App\Http\Controllers\Controller;
use App\Services\Dashboard\Province\OperatorDialogues\DataTableService;
use Illuminate\Http\JsonResponse;
use Illuminate\Http\Request;
class OperatorController extends Controller
{
/**
* Display a listing of the resource.
*/
public function index(Request $request, DataTableService $dataTableService): JsonResponse
{
return response()->json($dataTableService->index($request));
}
/**
* Display the specified resource.
*/
public function show(string $id)
{
//
}
/**
* Update the specified resource in storage.
*/
public function download(Request $request, string $id)
{
//
}
/**
* Remove the specified resource from storage.
*/
public function excel(string $id)
{
//
}
}

37
app/Http/Controllers/ProvinceDashboard/PeopleMessages/SupervisorController.php
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@@ -3,6 +3,8 @@
namespace App\Http\Controllers\ProvinceDashboard\PeopleMessages;
use App\Http\Controllers\Controller;
use App\Services\Dashboard\Province\PeopleMessages\DataTableService;
use Illuminate\Http\JsonResponse;
use Illuminate\Http\Request;
class SupervisorController extends Controller
@@ -10,17 +12,14 @@ class SupervisorController extends Controller
/**
* Display a listing of the resource.
*/
public function index()
public function index(Request $request, DataTableService $dataTableService): JsonResponse
{
//
return response()->json($dataTableService->index($request));
}
/**
* Store a newly created resource in storage.
*/
public function store(Request $request)
public function excel()
{
//
}
/**
@@ -30,28 +29,4 @@ class SupervisorController extends Controller
{
//
}
/**
* Show the form for editing the specified resource.
*/
public function edit(string $id)
{
//
}
/**
* Update the specified resource in storage.
*/
public function update(Request $request, string $id)
{
//
}
/**
* Remove the specified resource from storage.
*/
public function destroy(string $id)
{
//
}
}

36
app/Http/Controllers/ProvinceDashboard/ReportController.php Normal file
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@@ -0,0 +1,36 @@
<?php
namespace App\Http\Controllers\ProvinceDashboard;
use App\Http\Controllers\Controller;
use App\Services\Dashboard\Province\ReportService;
use Illuminate\Http\JsonResponse;
use Illuminate\Http\Request;
class ReportController extends Controller
{
public function cumulative(Request $request, ReportService $reportService): JsonResponse
{
return response()->json($reportService->cumulative($request));
}
public function peopleMessages(Request $request, ReportService $reportService): JsonResponse
{
return response()->json($reportService->peopleMessages($request));
}
public function detailedLogs(Request $request, ReportService $reportService): JsonResponse
{
return response()->json($reportService->detailedLogs($request));
}
public function operatorPerformanceDaily(Request $request, ReportService $reportService): JsonResponse
{
return response()->json($reportService->operatorPerformanceDaily($request));
}
public function operatorPerformanceTotal(Request $request, ReportService $reportService): JsonResponse
{
return response()->json($reportService->operatorPerformanceTotal($request));
}
}

6
app/Models/OperatorDialogueRating.php → app/Models/OperatorDialogue.php
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@@ -2,13 +2,13 @@
namespace App\Models;
use Database\Factories\OperatorDialogueRatingFactory;
use Database\Factories\OperatorDialogueFactory;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
class OperatorDialogueRating extends Model
class OperatorDialogue extends Model
{
/** @use HasFactory<OperatorDialogueRatingFactory> */
/** @use HasFactory<OperatorDialogueFactory> */
use HasFactory;
protected $guarded = [];

29
app/Services/Dashboard/Province/OperatorDialogues/DataTableService.php Normal file
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@@ -0,0 +1,29 @@
<?php
namespace App\Services\Dashboard\Province\OperatorDialogues;
use App\Facades\DataTable\DataTableFacade;
use App\Models\OperatorDialogue;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\DB;
class DataTableService
{
public function index(Request $request)
{
$query = DB::table('asteriskcdrdb.cdr')
->leftJoin('crm_db.voice_experts', 'asteriskcdrdb.cdr.uniqueid', '=', 'crm_db.operator_dialogues.cdr_unique_id')
->where('dst', '<>', '')
->where('lastapp', '=', 'Dial')
->where('duration', '>', 0)
->where('recordingfile', '<>', '')
->select('*');
return DataTableFacade::run(
$query,
$request,
allowedFilters: ['*'],
allowedSortings: ['*'],
);
}
}

157
app/Services/Dashboard/Province/ReportService.php Normal file
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@@ -0,0 +1,157 @@
<?php
namespace App\Services\Dashboard\Province;
use App\Facades\DataTable\DataTableFacade;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\DB;
class ReportService
{
public function cumulative(Request $request)
{
$query = DB::table('asteriskcdrdb.cdr')
->selectRaw("
DATE(calldate) AS d,
COUNT(CASE WHEN (recordingfile = '' OR recordingfile LIKE 'q-%') THEN 1 END) AS c_all,
COUNT(CASE WHEN lastdata = 'IAX2/serverpeer/100' THEN 1 END) AS c_teh4,
COUNT(CASE WHEN lastdata = 'IAX2/242serverpeer/200' THEN 1 END) AS c_teh5,
COUNT(CASE WHEN dst = '500' THEN 1 END) AS c_os4,
COUNT(CASE WHEN dst = '600' THEN 1 END) AS c_os5,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS c_ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS c_nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS c_b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS c_dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS c_trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS ch_all,
AVG(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' THEN billsec END) AS c_avg
");
// ->whereBetween('calldate', [$from, $to]) // use Carbon or date strings
// ->groupBy(DB::raw('DATE(calldate)'))
// ->orderByDesc(DB::raw('DATE(calldate)'))
// ->get();
return DataTableFacade::run(
$query,
$request,
allowedFilters: ['*'],
allowedSortings: ['*'],
allowedGroupBy: ['d']
);
}
public function peopleMessages(Request $request)
{
$query = DB::table('people_messages')
->selectRaw('
COUNT(CASE WHEN is_listen = 1 THEN 1 END) AS c_l,
COUNT(CASE WHEN is_listen = 0 THEN 1 END) AS c_nl
');
// ->whereBetween('date', [$date_from, $date_to])
// ->first();
return DataTableFacade::run(
$query,
$request,
allowedFilters: ['*'],
allowedSortings: ['*'],
);
}
public function detailedLogs(Request $request)
{
$query = DB::table('asteriskcdrdb.cdr')
->where('recordingfile', '<>', '');
// ->whereBetween('calldate', ["$date_from $time_from", "$date_to $time_to"])
// ->when($cid, function ($query, $cid) {
// return $query->where('src', 'like', "%{$cid}%");
// })
// ->when($c_op, function ($query, $c_op) {
// return $query->where('dst', $c_op);
// }, function ($query) {
// return $query->whereBetween('dst', [100, 110]);
// })
// ->orderByDesc('calldate');
return DataTableFacade::run(
$query,
$request,
allowedFilters: ['*'],
allowedSortings: ['*'],
);
}
public function operatorPerformanceDaily(Request $request)
{
$query = DB::table('asteriskcdrdb.cdr')
->selectRaw("
SELECT
*
(ch_all - (c_ok + c_nok)) AS c_fail
FROM (
SELECT
DATE(calldate) AS d,
dst,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS c_ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS c_nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS c_b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS c_dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS c_trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS ch_all
FROM asteriskcdrdb.cdr
WHERE dst BETWEEN 101 AND 105 AND calldate BETWEEN ? AND ?
GROUP BY d, dst
ORDER BY d, dst
);
");
// ->whereBetween('calldate', ["$date_from $time_from", "$date_to $time_to"])
// ->when($cid, function ($query, $cid) {
// return $query->where('src', 'like', "%{$cid}%");
// })
// ->when($c_op, function ($query, $c_op) {
// return $query->where('dst', $c_op);
// }, function ($query) {
// return $query->whereBetween('dst', [100, 110]);
// })
// ->orderByDesc('calldate');
return DataTableFacade::run(
$query,
$request,
allowedFilters: ['*'],
allowedSortings: ['*'],
);
}
public function operatorPerformanceTotal(Request $request)
{
$query = DB::table('asteriskcdrdb.cdr')
->selectRaw("
SELECT
*
(ch_all - (c_ok + c_nok)) AS c_fail
FROM (
SELECT
DATE(calldate) AS d,
dst,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS c_ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS c_nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS c_b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS c_dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS c_trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS ch_all
FROM asteriskcdrdb.cdr
WHERE dst BETWEEN 101 AND 105 AND calldate BETWEEN ? AND ?
GROUP dst
ORDER dst
);
");
return DataTableFacade::run(
$query,
$request,
allowedFilters: ['*'],
allowedSortings: ['*'],
);
}
}

4
database/factories/OperatorDialogueRatingFactory.php → database/factories/OperatorDialogueFactory.php
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@@ -5,9 +5,9 @@ namespace Database\Factories;
use Illuminate\Database\Eloquent\Factories\Factory;
/**
* @extends \Illuminate\Database\Eloquent\Factories\Factory<\App\Models\OperatorDialogueRating>
* @extends \Illuminate\Database\Eloquent\Factories\Factory<\App\Models\OperatorDialogue>
*/
class OperatorDialogueRatingFactory extends Factory
class OperatorDialogueFactory extends Factory
{
/**
* Define the model's default state.

6
database/migrations/2025_07_29_072224_create_operator_dialogue_ratings_table.php → database/migrations/2025_08_02_110555_create_operator_dialogues_table.php
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@@ -11,11 +11,11 @@ return new class extends Migration
*/
public function up(): void
{
Schema::create('operator_dialogue_ratings', function (Blueprint $table) {
Schema::create('operator_dialogues', function (Blueprint $table) {
$table->id();
$table->string('cdr_unique_id');
$table->dateTime('date');
$table->foreignId('expert_id')->constrained('users');
$table->foreignId('supervisor_id')->constrained('users');
$table->boolean('is_listen')->default(false);
$table->boolean('is_good');
$table->string('description')->nullable();
@@ -28,6 +28,6 @@ return new class extends Migration
*/
public function down(): void
{
Schema::dropIfExists('operator_dialogue_ratings');
Schema::dropIfExists('operator_dialogues');
}
};

2
database/seeders/OperatorDialogueRatingSeeder.php → database/seeders/OperatorDialogueSeeder.php
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@@ -5,7 +5,7 @@ namespace Database\Seeders;
use Illuminate\Database\Console\Seeds\WithoutModelEvents;
use Illuminate\Database\Seeder;
class OperatorDialogueRatingSeeder extends Seeder
class OperatorDialogueSeeder extends Seeder
{
/**
* Run the database seeds.