backend/app/Services/Dashboard/Province/ReportService.php

<?php

namespace App\Services\Dashboard\Province;

use App\Facades\DataTable\DataTableFacade;
use Illuminate\Http\Request;
use Illuminate\Support\Collection;
use Illuminate\Support\Facades\DB;

class ReportService
{
    public function cumulative(Request $request): Collection
    {
        $query = DB::table('asteriskcdrdb.cdr')
            ->selectRaw("
                DATE(calldate) AS d,
                COUNT(CASE WHEN (recordingfile = '' OR recordingfile LIKE 'q-%') THEN 1 END) AS total,
                COUNT(CASE WHEN lastdata = 'IAX2/serverpeer/100' THEN 1 END) AS teh4,
                COUNT(CASE WHEN lastdata = 'IAX2/242serverpeer/200' THEN 1 END) AS teh5,
                COUNT(CASE WHEN dst = '500' THEN 1 END) AS os4,
                COUNT(CASE WHEN dst = '600' THEN 1 END) AS os5,
                COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS ok,
                COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS nok,
                COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS b10,
                COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
                COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS trans,
                COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS all_calls,
                AVG(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' THEN billsec END) AS avg,
                (
                    COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END)
                    - (
                        COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END)
                        + COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END)
                      )
                ) AS fail
            ")->groupByRaw('DATE(calldate)');

        $data = DataTableFacade::run(
            $query,
            $request,
            allowedFilters: ['*'],
            allowedSortings: ['*'],
        );

        $data = collect($data);

        $totals = [
            'd'     => 'TOTAL',
            'total' => $data->sum('total'),
            'teh4'  => $data->sum('teh4'),
            'teh5'  => $data->sum('teh5'),
            'os4'   => $data->sum('os4'),
            'os5'   => $data->sum('os5'),
            'ok'    => $data->sum('ok'),
            'nok'   => $data->sum('nok'),
            'b10'   => $data->sum('b10'),
            'dnd'   => $data->sum('dnd'),
            'trans' => $data->sum('trans'),
            'all'   => $data->sum('all'),
            'avg'   => round($data->avg('avg'), 2),
        ];

        $data->push($totals);

        return $data;
    }

    public function peopleMessages(Request $request)
    {
        $query = DB::table('people_messages')
            ->selectRaw('
                COUNT(CASE WHEN is_listen = 1 THEN 1 END) AS l,
                COUNT(CASE WHEN is_listen = 0 THEN 1 END) AS nl
            ');

        return DataTableFacade::run(
            $query,
            $request,
            allowedFilters: ['*'],
            allowedSortings: ['*'],
        );
    }

    public function detailedLogs(Request $request)
    {
        $query = DB::table('asteriskcdrdb.cdr')
            ->where('recordingfile', '<>', '');

        return DataTableFacade::run(
            $query,
            $request,
            allowedFilters: ['*'],
            allowedSortings: ['*'],
            allowedSelects: ['calldate', 'src', 'dst', 'disposition', 'duration']
        );
    }

    public function operatorPerformanceDaily(Request $request)
    {
        $query = DB::table('asteriskcdrdb.cdr')
            ->selectRaw("
                DATE(calldate) as d,
                dst,
                COUNT(CASE WHEN dcontext = 'from-internal'
                           AND disposition = 'ANSWERED'
                           AND dst > 100 AND dst < 105 THEN 1 END) AS ok,
                COUNT(CASE WHEN dcontext = 'from-internal'
                           AND disposition = 'NO ANSWER'
                           AND dst > 100 AND dst < 105
                           AND duration > 14 THEN 1 END) AS nok,
                COUNT(CASE WHEN dcontext = 'from-internal'
                           AND disposition = 'ANSWERED'
                           AND dst > 100 AND dst < 105
                           AND billsec > 9 THEN 1 END) AS b10,
                COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
                COUNT(CASE WHEN dst > 501 AND dst < 600 THEN 1 END) AS trans,
                COUNT(CASE WHEN disposition <> 'BUSY'
                           AND dst BETWEEN 101 AND 105 THEN 1 END) AS total,
                (COUNT(CASE WHEN disposition <> 'BUSY'
                            AND dst BETWEEN 101 AND 105 THEN 1 END)
                 - (COUNT(CASE WHEN dcontext = 'from-internal'
                               AND disposition = 'ANSWERED'
                               AND dst > 100 AND dst < 105 THEN 1 END)
                    + COUNT(CASE WHEN dcontext = 'from-internal'
                                 AND disposition = 'NO ANSWER'
                                 AND dst > 100 AND dst < 105
                                 AND duration > 14 THEN 1 END)
                   )
                ) AS fail
            ")
            ->whereBetween('dst', [1, 104]) // dst>100 AND dst<105
            ->groupBy('dst', DB::raw('DATE(calldate)'))
            ->orderBy('dst');

        return DataTableFacade::run(
            $query,
            $request,
            allowedFilters: ['*'],
            allowedSortings: ['*'],
        );
    }

    public function operatorPerformanceTotal(Request $request)
    {
        $query = DB::table('asteriskcdrdb.cdr')
            ->selectRaw("
                dst,
                COUNT(CASE WHEN dcontext = 'from-internal'
                           AND disposition = 'ANSWERED'
                           AND dst > 100 AND dst < 105 THEN 1 END) AS ok,
                COUNT(CASE WHEN dcontext = 'from-internal'
                           AND disposition = 'NO ANSWER'
                           AND dst > 100 AND dst < 105
                           AND duration > 14 THEN 1 END) AS nok,
                COUNT(CASE WHEN dcontext = 'from-internal'
                           AND disposition = 'ANSWERED'
                           AND dst > 100 AND dst < 105
                           AND billsec > 9 THEN 1 END) AS b10,
                COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
                COUNT(CASE WHEN dst > 501 AND dst < 600 THEN 1 END) AS trans,
                COUNT(CASE WHEN disposition <> 'BUSY'
                           AND dst BETWEEN 101 AND 105 THEN 1 END) AS total,
                (COUNT(CASE WHEN disposition <> 'BUSY'
                            AND dst BETWEEN 101 AND 105 THEN 1 END)
                 - (COUNT(CASE WHEN dcontext = 'from-internal'
                               AND disposition = 'ANSWERED'
                               AND dst > 100 AND dst < 105 THEN 1 END)
                    + COUNT(CASE WHEN dcontext = 'from-internal'
                                 AND disposition = 'NO ANSWER'
                                 AND dst > 100 AND dst < 105
                                 AND duration > 14 THEN 1 END)
                   )
                ) AS fail
            ")
            ->whereBetween('dst', [1, 104])
            ->groupBy('dst')
            ->orderBy(DB::raw('DATE(calldate)'))
            ->orderBy('dst');

        return DataTableFacade::run(
            $query,
            $request,
            allowedFilters: ['*'],
            allowedSortings: ['*'],
        );
    }
}