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This commit is contained in:
amirghasempoor
2025-08-13 16:47:11 +03:30
parent f4060cd04e
commit dd2e016ad2
2 changed files with 3 additions and 3 deletions
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4
app/Services/Dashboard/Province/ReportService.php
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@@ -25,14 +25,14 @@ class ReportService
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd, COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS trans, COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS all_calls, COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS all_calls,
AVG(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' THEN billsec END) AS avg AVG(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' THEN billsec END) AS avg,
( (
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END)
- ( - (
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END)
+ COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) + COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END)
) )
) AS fail, ) AS fail
")->groupByRaw('DATE(calldate)'); ")->groupByRaw('DATE(calldate)');
$data = DataTableFacade::run( $data = DataTableFacade::run(

2
routes/api.php
View File

@@ -153,7 +153,7 @@ Route::middleware('auth')
->group(function () { ->group(function () {
Route::get('/', 'index')->name('index'); Route::get('/', 'index')->name('index');
Route::get('/excel', 'excel')->name('excel'); Route::get('/excel', 'excel')->name('excel');
Route::post('/rate/{operatorDialogue}', 'rate')->name('rate'); Route::post('/rate', 'rate')->name('rate');
Route::get('/{operatorDialogue}', 'show')->name('show'); Route::get('/{operatorDialogue}', 'show')->name('show');
}); });
}); });