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create performance for supervisor

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This commit is contained in:
amirghasempoor
2025-08-10 14:57:53 +03:30
parent e6f84b3b6f
commit 47b4f12dfd
17 changed files with 264 additions and 104 deletions
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80
app/Services/Commands/SendSupervisorCheckStatsReportService.php Normal file
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@@ -0,0 +1,80 @@
<?php
namespace App\Services\Commands;
use Exception;
use Illuminate\Http\Client\ConnectionException;
use Illuminate\Http\Client\RequestException;
use Illuminate\Support\Facades\DB;
use Illuminate\Support\Facades\Http;
use Illuminate\Support\Facades\Log;
class SendSupervisorCheckStatsReportService
{
private string $url;
private string $channelName;
private string $provinceId;
private string $provinceName;
public function __construct()
{
$this->url = config('ProvinceInfo.center_ip');
$this->channelName = 'send_supervisor_check_stats_report';
$this->provinceId = config('ProvinceInfo.id');
$this->provinceName = config('ProvinceInfo.name');
}
/**
* @throws ConnectionException
* @throws RequestException
*/
public function execute(): void
{
try
{
$data = $this->prepare();
Http::post($this->url, $data)->throw();
Log::channel($this->channelName)->info(SendSupervisorCheckStatsReportService::class, [$this->provinceName, array_sum($data), 'successful']);
}
catch (Exception $e)
{
Log::channel($this->channelName)->error(SendSupervisorCheckStatsReportService::class, [$e->getMessage()]);
throw $e;
}
}
private function prepare(): array
{
$query = "
SELECT
{$this->provinceId} AS province_id,
'{$this->provinceName}' AS province_name,
od.date,
COUNT(*) AS reviews,
COUNT(CASE WHEN is_good = 1 THEN 1 END) AS good,
COUNT(CASE WHEN is_good = 0 THEN 1 END) AS bad,
COALESCE(cdr_data.calls, 0) AS calls
FROM (
SELECT date, is_good
FROM operator_dialogues
WHERE supervisor_id IS NOT NULL
AND create_at > NOW() - INTERVAL 3 DAY
) AS od
LEFT JOIN (
SELECT
DATE(calldate) AS d,
COUNT(CASE
WHEN dcontext = 'from-internal'
AND disposition = 'ANSWERED'
AND dst > 100 AND dst < 105
THEN 1 END) AS calls
FROM asteriskcdrdb.cdr
WHERE calldate > NOW() - INTERVAL 3 DAY
GROUP BY d
) AS cdr_data
ON od.date = cdr_data.d
GROUP BY od.date, cdr_data.calls
ORDER BY od.date DESC";
return DB::select($query);
}
}

67
app/Services/Dashboard/Province/ReportService.php
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@@ -13,18 +13,18 @@ class ReportService
$query = DB::table('asteriskcdrdb.cdr')
->selectRaw("
DATE(calldate) AS d,
COUNT(CASE WHEN (recordingfile = '' OR recordingfile LIKE 'q-%') THEN 1 END) AS c_all,
COUNT(CASE WHEN lastdata = 'IAX2/serverpeer/100' THEN 1 END) AS c_teh4,
COUNT(CASE WHEN lastdata = 'IAX2/242serverpeer/200' THEN 1 END) AS c_teh5,
COUNT(CASE WHEN dst = '500' THEN 1 END) AS c_os4,
COUNT(CASE WHEN dst = '600' THEN 1 END) AS c_os5,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS c_ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS c_nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS c_b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS c_dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS c_trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS ch_all,
AVG(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' THEN billsec END) AS c_avg
COUNT(CASE WHEN (recordingfile = '' OR recordingfile LIKE 'q-%') THEN 1 END) AS total,
COUNT(CASE WHEN lastdata = 'IAX2/serverpeer/100' THEN 1 END) AS teh4,
COUNT(CASE WHEN lastdata = 'IAX2/242serverpeer/200' THEN 1 END) AS teh5,
COUNT(CASE WHEN dst = '500' THEN 1 END) AS os4,
COUNT(CASE WHEN dst = '600' THEN 1 END) AS os5,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS all,
AVG(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' THEN billsec END) AS avg
");
// ->whereBetween('calldate', [$from, $to]) // use Carbon or date strings
// ->groupBy(DB::raw('DATE(calldate)'))
@@ -44,8 +44,8 @@ class ReportService
{
$query = DB::table('people_messages')
->selectRaw('
COUNT(CASE WHEN is_listen = 1 THEN 1 END) AS c_l,
COUNT(CASE WHEN is_listen = 0 THEN 1 END) AS c_nl
COUNT(CASE WHEN is_listen = 1 THEN 1 END) AS l,
COUNT(CASE WHEN is_listen = 0 THEN 1 END) AS nl
');
// ->whereBetween('date', [$date_from, $date_to])
// ->first();
@@ -85,21 +85,20 @@ class ReportService
{
$query = DB::table('asteriskcdrdb.cdr')
->selectRaw("
SELECT
*
(ch_all - (c_ok + c_nok)) AS c_fail
(all - (ok + nok)) AS fail
FROM (
SELECT
DATE(calldate) AS d,
dst,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS c_ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS c_nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS c_b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS c_dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS c_trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS ch_all
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS all
FROM asteriskcdrdb.cdr
WHERE dst BETWEEN 101 AND 105 AND calldate BETWEEN ? AND ?
WHERE dst BETWEEN 101 AND 105
GROUP BY d, dst
ORDER BY d, dst
);
@@ -127,24 +126,22 @@ class ReportService
{
$query = DB::table('asteriskcdrdb.cdr')
->selectRaw("
SELECT
*
(ch_all - (c_ok + c_nok)) AS c_fail
(all - (ok + nok)) AS fail
FROM (
SELECT
DATE(calldate) AS d,
dst,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS c_ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS c_nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS c_b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS c_dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS c_trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS ch_all
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 THEN 1 END) AS ok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'NO ANSWER' AND dst BETWEEN 101 AND 104 AND duration > 14 THEN 1 END) AS nok,
COUNT(CASE WHEN dcontext = 'from-internal' AND disposition = 'ANSWERED' AND dst BETWEEN 101 AND 104 AND billsec > 9 THEN 1 END) AS b10,
COUNT(CASE WHEN lastapp = 'Busy' THEN 1 END) AS dnd,
COUNT(CASE WHEN dst BETWEEN 502 AND 599 THEN 1 END) AS trans,
COUNT(CASE WHEN disposition <> 'BUSY' AND dst BETWEEN 101 AND 105 THEN 1 END) AS all
FROM asteriskcdrdb.cdr
WHERE dst BETWEEN 101 AND 105 AND calldate BETWEEN ? AND ?
GROUP dst
ORDER dst
);
WHERE dst BETWEEN 101 AND 105
GROUP BY dst
ORDER BY dst);
");
return DataTableFacade::run(