Merge branch 'feature/operator_rating_page' into 'develop'

Feature/operator rating page

See merge request witel-front-end/crm-app!48

.idea/inspectionProfiles/Project_Default.xml

@@ -3,5 +3,10 @@
     <option name="myName" value="Project Default" />
     <inspection_tool class="Eslint" enabled="true" level="WARNING" enabled_by_default="true" />
     <inspection_tool class="JSAnnotator" enabled="false" level="ERROR" enabled_by_default="false" />
+    <inspection_tool class="SpellCheckingInspection" enabled="false" level="TYPO" enabled_by_default="false">
+      <option name="processCode" value="true" />
+      <option name="processLiterals" value="true" />
+      <option name="processComments" value="true" />
+    </inspection_tool>
   </profile>
 </component>

src/app/(withAuth)/(dashboardLayout)/dashboard/monitoring/operator-dialogue/operator/page.js

@@ -0,0 +1,16 @@
+import WithPermission from "@/core/middlewares/withPermission";
+import OperatorDialoguePage from "@/components/dashboard/monitoring/operator/OperatorDialogue";
+
+export const metadata = {
+    title: "پیام های سیستمی",
+};
+
+const Page = () => {
+    return (
+        <WithPermission permission_name={["all"]}>
+            <OperatorDialoguePage />
+        </WithPermission>
+    );
+};
+
+export default Page;

src/app/(withAuth)/(dashboardLayout)/dashboard/monitoring/operator-dialogue/supervisor/page.js

@@ -0,0 +1,16 @@
+import WithPermission from "@/core/middlewares/withPermission";
+import OperatorDialoguePage from "@/components/dashboard/monitoring/supervisor/OperatorDialogue";
+
+export const metadata = {
+    title: "ارزیابی پیام های سیستمی",
+};
+
+const Page = () => {
+    return (
+        <WithPermission permission_name={["all"]}>
+            <OperatorDialoguePage />
+        </WithPermission>
+    );
+};
+
+export default Page;

src/app/(withAuth)/(dashboardLayout)/dashboard/monitoring/people-messages/operator/page.js

@@ -0,0 +1,16 @@
+import WithPermission from "@/core/middlewares/withPermission";
+import PeopleMessagePage from "@/components/dashboard/monitoring/operator/PeopleMessage";
+
+export const metadata = {
+    title: "پیام های سیستمی",
+};
+
+const Page = () => {
+    return (
+        <WithPermission permission_name={["all"]}>
+            <PeopleMessagePage />
+        </WithPermission>
+    );
+};
+
+export default Page;

src/app/(withAuth)/(dashboardLayout)/dashboard/monitoring/people-messages/supervisor/page.js

@@ -0,0 +1,16 @@
+import WithPermission from "@/core/middlewares/withPermission";
+import PeopleMessagePage from "@/components/dashboard/monitoring/supervisor/PeopleMessage";
+
+export const metadata = {
+    title: "پیام های سیستمی",
+};
+
+const Page = () => {
+    return (
+        <WithPermission permission_name={["all"]}>
+            <PeopleMessagePage />
+        </WithPermission>
+    );
+};
+
+export default Page;

src/app/(withAuth)/(dashboardLayout)/dashboard/monitoring/system-messages/operator/page.js

@@ -1,5 +1,5 @@
 import WithPermission from "@/core/middlewares/withPermission";
-import SystemMessagesPage from "@/components/dashboard/monitoring/SystemMessages";
+import SystemMessagesPage from "@/components/dashboard/monitoring/operator/SystemMessage";
 
 export const metadata = {
     title: "پیام های سیستمی",

src/app/(withAuth)/(dashboardLayout)/dashboard/monitoring/system-messages/supervisor/page.js

@@ -0,0 +1,16 @@
+import WithPermission from "@/core/middlewares/withPermission";
+import SystemMessagesPage from "@/components/dashboard/monitoring/supervisor/SystemMessages";
+
+export const metadata = {
+    title: "پیام های سیستمی",
+};
+
+const Page = () => {
+    return (
+        <WithPermission permission_name={["all"]}>
+            <SystemMessagesPage />
+        </WithPermission>
+    );
+};
+
+export default Page;

src/components/dashboard/monitoring/operator/OperatorDialogue/DataTable.jsx

@@ -0,0 +1,140 @@
+"use client";
+
+import DataTableWithAuth from "@/core/components/DataTableWithAuth";
+import { GET_OPERATOR_DIALOGUE_OPERATOR } from "@/core/utils/routes";
+import { Box } from "@mui/material";
+import { useMemo } from "react";
+import moment from "jalali-moment";
+import Player from "./Player";
+import CheckIcon from "@mui/icons-material/Check";
+import CloseIcon from "@mui/icons-material/Close";
+
+const DataTable = () => {
+    const columns = useMemo(
+        () => [
+            {
+                header: "تاریخ",
+                id: "date",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.calldate ? moment(row.original.calldate).locale("fa").format("yyyy/MM/DD") : <>-</>,
+            },
+            {
+                header: "ساعت",
+                id: "time",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.calldate ? moment(row.original.calldate).locale("fa").format("HH:mm") : <>-</>,
+            },
+            {
+                accessorKey: "src",
+                header: "شماره تماس گیرنده",
+                id: "src",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                accessorKey: "dst",
+                header: "کارشناس",
+                id: "dst",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "پخش صدا",
+                id: "is_listen",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) => {
+                    const isListen = row.original.is_listen;
+                    const Icon = isListen ? CheckIcon : CloseIcon;
+                    const color = isListen ? "success.main" : "error.main";
+
+                    return (
+                        <Box sx={{ display: "flex", justifyContent: "center" }}>
+                            <Icon sx={{ color }} />
+                        </Box>
+                    );
+                }
+            },
+            {
+                accessorKey: "disposition",
+                header: "وضعیت",
+                id: "disposition",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                accessorKey: "duration",
+                header: "طول تماس ( ثانیه )",
+                id: "duration",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "پخش صدا",
+                id: "player",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) => <Player audioUrl={row.original.recordingfile} messageId={row.original.id} />,
+            },
+        ],
+        []
+    );
+
+    return (
+        <Box sx={{ p: 1, border: 1, borderColor: "divider", borderRadius: 1 }}>
+            <DataTableWithAuth
+                need_filter={true}
+                columns={columns}
+                table_url={GET_OPERATOR_DIALOGUE_OPERATOR}
+                page_name={"operatorDialoguePage"}
+                table_name={"operatorDialogueList"}
+                positionActionsColumn={"last"}
+            />
+        </Box>
+    );
+};
+export default DataTable;

src/components/dashboard/monitoring/operator/OperatorDialogue/RateMessage.jsx

@@ -0,0 +1,153 @@
+"use client";
+
+import { Button, FormControl, FormHelperText, Grid, InputLabel, MenuItem, OutlinedInput, Select } from "@mui/material";
+import LtrTextField from "@/core/components/LtrTextField";
+import { Controller, useForm } from "react-hook-form";
+import { yupResolver } from "@hookform/resolvers/yup";
+import { object, string, number } from "yup";
+import { GET_SYSTEM_MESSAGES_SUPERVISOR } from "@/core/utils/routes";
+import StyledForm from "@/core/components/StyledForm";
+import useRequest from "@/lib/hooks/useRequest";
+import usePermissionsList from "@/lib/hooks/usePermissionsList";
+import { useEffect } from "react";
+
+const RateMessage = ({ date, messageId, initialValues, mutate }) => {
+    const requestServer = useRequest({ notificationSuccess: true });
+
+    const defaultValues = {
+        supervisor_id: initialValues?.supervisor_id ?? "",
+        is_good: initialValues?.is_good ?? "",
+        description: initialValues?.description ?? "",
+    };
+
+    const validationSchema = object().shape({
+        supervisor_id: string().required("کارشناس بررسی کننده را مشخص کنید"),
+        is_good: string().required("نحوه پاسخگویی را مشخص کنید"),
+        description: string().optional(),
+    });
+
+    const {
+        control,
+        handleSubmit,
+        reset,
+        formState: { isSubmitting, errors, isDirty, isValid },
+    } = useForm({ defaultValues, resolver: yupResolver(validationSchema) });
+
+    const onSubmit = async (data) => {
+        const fixData = {
+            date: date,
+            cdr_unique_id: messageId,
+            supervisor_id: data.supervisor_id,
+            is_good: data.is_good,
+            ...(data.description !== "" && { description: data.description }),
+        };
+        try {
+            await requestServer(`${GET_SYSTEM_MESSAGES_SUPERVISOR}`, "post", {
+                data: fixData,
+            });
+            mutate();
+            reset({
+                supervisor_id: initialValues?.supervisor_id ?? "",
+                is_good: initialValues?.is_good ?? "",
+                description: initialValues?.description ?? "",
+            });
+        } catch (error) {}
+    };
+
+    useEffect(() => {
+        reset({
+            supervisor_id: initialValues?.supervisor_id ?? "",
+            is_good: initialValues?.is_good ?? "",
+            description: initialValues?.description ?? "",
+        });
+    }, [initialValues.supervisor_id, initialValues.is_good, initialValues.description]);
+
+    return (
+        <StyledForm id="monitoringForm" onSubmit={handleSubmit(onSubmit)} style={{ width: "100%", height: "100%" }}>
+            <Grid container spacing={2} sx={{ flexWrap: "nowrap", alignItems: "start" }}>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <LtrTextField
+                                    {...field}
+                                    variant="outlined"
+                                    label="کارشناس بررسی کننده"
+                                    size="small"
+                                    sx={{
+                                        width: "180px",
+                                    }}
+                                    InputProps={{ sx: { fontSize: "12px" } }}
+                                    InputLabelProps={{ sx: { fontSize: "12px" } }}
+                                    error={!!error}
+                                    helperText={!!error && error.message}
+                                />
+                            );
+                        }}
+                        name="supervisor_id"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <LtrTextField
+                                    {...field}
+                                    variant="outlined"
+                                    label="نحوه پاسخگویی"
+                                    size="small"
+                                    sx={{
+                                        width: "180px",
+                                    }}
+                                    InputProps={{ sx: { fontSize: "12px" } }}
+                                    InputLabelProps={{ sx: { fontSize: "12px" } }}
+                                    error={!!error}
+                                    helperText={!!error && error.message}
+                                />
+                            );
+                        }}
+                        name="is_good"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <LtrTextField
+                                    {...field}
+                                    variant="outlined"
+                                    label="توضیحات"
+                                    size="small"
+                                    sx={{
+                                        width: "180px",
+                                    }}
+                                    InputProps={{ sx: { fontSize: "12px" } }}
+                                    InputLabelProps={{ sx: { fontSize: "12px" } }}
+                                    error={!!error}
+                                    helperText={!!error && error.message}
+                                />
+                            );
+                        }}
+                        name="description"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Button
+                        type="submit"
+                        disabled={isSubmitting || !isDirty || !isValid}
+                        size="medium"
+                        autoFocus
+                        variant="contained"
+                    >
+                        {isSubmitting ? "درحال ثبت..." : "ثبت"}
+                    </Button>
+                </Grid>
+            </Grid>
+        </StyledForm>
+    );
+};
+
+export default RateMessage;

src/components/dashboard/monitoring/operator/OperatorDialogue/index.jsx

@@ -0,0 +1,16 @@
+"use client";
+
+import PageTitle from "@/core/components/PageTitle";
+import { Stack } from "@mui/material";
+import DataTable from "./DataTable";
+
+const OperatorDialoguePage = () => {
+    return (
+        <Stack spacing={1}>
+            <PageTitle title={"صدای کارشناسان"} />
+            <DataTable />
+        </Stack>
+    );
+};
+
+export default OperatorDialoguePage;

src/components/dashboard/monitoring/operator/PeopleMessage/DataTable.jsx

@@ -0,0 +1,167 @@
+"use client";
+
+import DataTableWithAuth from "@/core/components/DataTableWithAuth";
+import { GET_OPERATOR_PEOPLE_MESSAGE_OPERATOR } from "@/core/utils/routes";
+import { Box } from "@mui/material";
+import { useMemo } from "react";
+import moment from "jalali-moment";
+import Player from "./Player";
+import CloseIcon from '@mui/icons-material/Close';
+import CheckIcon from '@mui/icons-material/Check';
+import RateMessage from "./RateMessage";
+
+const DataTable = () => {
+    const columns = useMemo(
+        () => [
+            {
+                accessorKey: "id",
+                header: "کد یکتا",
+                id: "id",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "تاریخ",
+                id: "date",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.date ? moment(row.original.date).locale("fa").format("yyyy/MM/DD") : <>-</>,
+            },
+            {
+                header: "ساعت",
+                id: "time",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.date ? moment(row.original.date).locale("fa").format("HH:mm") : <>-</>,
+            },
+            {
+                accessorKey: "caller_phone_number",
+                header: "شماره تماس",
+                id: "caller_phone_number",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "پخش صدا",
+                id: "player",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) => <Player audioUrl={row.original.voice} messageId={row.original.id} />,
+            },
+            {
+                header: "پخش صدا",
+                id: "is_listen",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) => {
+                    const isListen = row.original.is_listen;
+                    const Icon = isListen ? CheckIcon : CloseIcon;
+                    const color = isListen ? "success.main" : "error.main";
+
+                    return (
+                        <Box sx={{ display: "flex", justifyContent: "center" }}>
+                            <Icon sx={{ color }} />
+                        </Box>
+                    );
+                }
+            },
+            {
+                accessorKey: "listen_at",
+                header: "زمان شنیده شدن",
+                id: "listen_at",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                accessorKey: "review_duration",
+                header: "زمان بررسی (دقیقه)",
+                id: "review_duration",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "ارزیابی",
+                id: "rate",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ cell, row, table }) => {
+                    const mutate = table.options.meta?.mutate;
+
+                    return (
+                        <RateMessage
+                            mutate={mutate}
+                            messageId={row.original.id}
+                            initialValues={{
+                                savaneh_id: row.original.savaneh_id,
+                                action_id: row.original.action_id,
+                                description: row.original.description,
+                            }}
+                        />
+                    );
+                },
+            },
+        ],
+        []
+    );
+
+    return (
+        <Box sx={{ p: 1, border: 1, borderColor: "divider", borderRadius: 1 }}>
+            <DataTableWithAuth
+                need_filter={true}
+                columns={columns}
+                table_url={GET_OPERATOR_PEOPLE_MESSAGE_OPERATOR}
+                page_name={"operatorDialoguePage"}
+                table_name={"operatorDialogueList"}
+                positionActionsColumn={"last"}
+            />
+        </Box>
+    );
+};
+export default DataTable;

src/components/dashboard/monitoring/operator/PeopleMessage/Player.jsx

@@ -0,0 +1,45 @@
+"use client";
+
+import React from "react";
+import { IconButton, Box, Typography } from "@mui/material";
+import PlayArrowIcon from "@mui/icons-material/PlayArrow";
+import PauseIcon from "@mui/icons-material/Pause";
+import useWaveSurferPlayer from "@/lib/hooks/useWaveSurferPlayer";
+
+function formatTime(seconds) {
+    if (!seconds || isNaN(seconds)) return "0:00";
+    const minutes = Math.floor(seconds / 60);
+    const secs = Math.floor(seconds % 60);
+    return `${minutes}:${secs.toString().padStart(2, "0")}`;
+}
+
+const Player = ({ audioUrl }) => {
+    const { containerRef, isPlaying, playPause, currentTime, duration } =
+        useWaveSurferPlayer(audioUrl);
+
+    return (
+        <Box
+            sx={{
+                display: "flex",
+                alignItems: "center",
+                gap: 1,
+                justifyContent: "center",
+            }}
+        >
+            <div ref={containerRef} style={{ width: 180 }} />
+
+            <IconButton aria-label="play-pause" onClick={playPause}>
+                {isPlaying ? (
+                    <PauseIcon sx={{ color: "#d32f2f" }} />
+                ) : (
+                    <PlayArrowIcon sx={{ color: "#1b4332" }} />
+                )}
+            </IconButton>
+            <Typography variant="body2" sx={{ minWidth: 60, textAlign: "right" }}>
+                {formatTime(currentTime)} / {formatTime(duration)}
+            </Typography>
+        </Box>
+    );
+};
+
+export default Player;

src/components/dashboard/monitoring/operator/PeopleMessage/RateMessage.jsx

@@ -0,0 +1,159 @@
+"use client";
+
+import { Button, FormControl, Grid, InputLabel, MenuItem, Select } from "@mui/material";
+import LtrTextField from "@/core/components/LtrTextField";
+import { Controller, useForm } from "react-hook-form";
+import { yupResolver } from "@hookform/resolvers/yup";
+import { object, string } from "yup";
+import { GET_OPERATOR_PEOPLE_MESSAGE_OPERATOR } from "@/core/utils/routes";
+import StyledForm from "@/core/components/StyledForm";
+import useRequest from "@/lib/hooks/useRequest";
+import { useEffect } from "react";
+
+const RateMessage = ({ messageId, initialValues, mutate }) => {
+    const requestServer = useRequest({ notificationSuccess: true });
+
+    const defaultValues = {
+        savaneh_id: initialValues?.savaneh_id ?? "",
+        action_id: initialValues?.action_id ?? "",
+        description: initialValues?.description ?? "",
+    };
+
+    const validationSchema = object().shape({
+        savaneh_id: string().required("وضعیت کیفیت پیام را مشخص کنید"),
+        action_id: string().optional(),
+        description: string().optional(),
+    });
+
+    const {
+        control,
+        handleSubmit,
+        reset,
+        formState: { isSubmitting, errors, isDirty, isValid },
+    } = useForm({ defaultValues, resolver: yupResolver(validationSchema) });
+
+    const onSubmit = async (data) => {
+        const fixData = {
+            savaneh_id: parseInt(data.savaneh_id),
+            ...(data.action_id !== "" && { action_id: data.action_id }),
+            ...(data.description !== "" && { description: data.description }),
+        };
+        try {
+            await requestServer(`${GET_OPERATOR_PEOPLE_MESSAGE_OPERATOR}/${messageId}`, "post", {
+                data: fixData,
+            });
+            mutate();
+            reset({
+                savaneh_id: initialValues?.savaneh_id ?? "",
+                action_id: initialValues?.action_id ?? "",
+                description: initialValues?.description ?? "",
+            });
+        } catch (error) {}
+    };
+
+    useEffect(() => {
+        reset({
+            savaneh_id: initialValues?.savaneh_id ?? "",
+            action_id: initialValues?.action_id ?? "",
+            description: initialValues?.description ?? "",
+        });
+    }, [initialValues.savaneh_id, initialValues.action_id, initialValues.description]);
+
+    return (
+        <StyledForm id="monitoringForm" onSubmit={handleSubmit(onSubmit)} style={{ width: "100%", height: "100%" }}>
+            <Grid container spacing={2} sx={{ flexWrap: "nowrap", alignItems: "start" }}>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <FormControl fullWidth error={!!error} variant="outlined">
+                                    <InputLabel id="label-message-quality" size="small" sx={{ fontSize: "12px" }}>
+                                        پیگیری
+                                    </InputLabel>
+                                    <Select
+                                        variant="outlined"
+                                        labelId="label-message-quality"
+                                        id="savaneh_id"
+                                        name="savaneh_id"
+                                        size="small"
+                                        sx={{ width: "100px", fontSize: "12px" }}
+                                        value={field.value}
+                                        label="پیگیری"
+                                        onChange={(e) => field.onChange(e.target.value)}
+                                    >
+                                        <MenuItem value={1}>عدم نیاز به ثبت (مشکل راه)</MenuItem>
+                                        <MenuItem value={2}>عدم نیاز به ثبت (مشکل حمل و نقلی)</MenuItem>
+                                        <MenuItem value={3}>عدم نیاز به ثبت (مشکل عوارضی)</MenuItem>
+                                        <MenuItem value={4}>ثبت سوانح (مشکل راه)</MenuItem>
+                                        <MenuItem value={5}>ثبت سوانح (مشکل حمل و نقلی)</MenuItem>
+                                    </Select>
+                                </FormControl>
+                            );
+                        }}
+                        name="savaneh_id"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <LtrTextField
+                                    {...field}
+                                    variant="outlined"
+                                    label="کد واقعه"
+                                    size="small"
+                                    sx={{
+                                        width: "180px",
+                                    }}
+                                    InputProps={{ sx: { fontSize: "12px" } }}
+                                    InputLabelProps={{ sx: { fontSize: "12px" } }}
+                                    error={!!error}
+                                    helperText={!!error && error.message}
+                                />
+                            );
+                        }}
+                        name="action_id"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <LtrTextField
+                                    {...field}
+                                    variant="outlined"
+                                    label="توضیحات"
+                                    size="small"
+                                    sx={{
+                                        width: "180px",
+                                    }}
+                                    InputProps={{ sx: { fontSize: "12px" } }}
+                                    InputLabelProps={{ sx: { fontSize: "12px" } }}
+                                    error={!!error}
+                                    helperText={!!error && error.message}
+                                />
+                            );
+                        }}
+                        name="description"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Button
+                        type="submit"
+                        disabled={isSubmitting || !isDirty || !isValid}
+                        size="medium"
+                        autoFocus
+                        variant="contained"
+                    >
+                        {isSubmitting ? "درحال ثبت..." : "ثبت"}
+                    </Button>
+                </Grid>
+            </Grid>
+        </StyledForm>
+    );
+};
+
+export default RateMessage;

src/components/dashboard/monitoring/operator/PeopleMessage/index.jsx

@@ -0,0 +1,16 @@
+"use client";
+
+import PageTitle from "@/core/components/PageTitle";
+import { Stack } from "@mui/material";
+import DataTable from "./DataTable";
+
+const PeopleMessagePage = () => {
+    return (
+        <Stack spacing={1}>
+            <PageTitle title={"پیام های مردمی"} />
+            <DataTable />
+        </Stack>
+    );
+};
+
+export default PeopleMessagePage;

src/components/dashboard/monitoring/operator/SystemMessage/DataTable.jsx

@@ -0,0 +1,103 @@
+"use client";
+
+import DataTableWithAuth from "@/core/components/DataTableWithAuth";
+import { GET_SYSTEM_MESSAGES_OPERATOR } from "@/core/utils/routes";
+import { Box } from "@mui/material";
+import { useMemo } from "react";
+import moment from "jalali-moment";
+import Player from "./Player";
+const DataTable = () => {
+    const columns = useMemo(
+        () => [
+            {
+                accessorKey: "id",
+                header: "کد یکتا",
+                id: "id",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                accessorKey: "type_name",
+                header: "نوع",
+                id: "type_name",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "تاریخ",
+                id: "date",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.date ? moment(row.original.date).locale("fa").format("yyyy/MM/DD") : <>-</>,
+            },
+            {
+                header: "ساعت",
+                id: "time",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.date ? moment(row.original.date).locale("fa").format("HH:mm") : <>-</>,
+            },
+            {
+                accessorKey: "duration",
+                header: "طول تماس ( ثانیه )",
+                id: "duration",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "پخش صدا",
+                id: "player",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) => <Player audioUrl={row.original.voice} messageId={row.original.id} />,
+            },
+        ],
+        []
+    );
+
+    return (
+        <Box sx={{ p: 1, border: 1, borderColor: "divider", borderRadius: 1 }}>
+            <DataTableWithAuth
+                need_filter={true}
+                columns={columns}
+                table_url={GET_SYSTEM_MESSAGES_OPERATOR}
+                page_name={"systemMessagesPage"}
+                table_name={"systemMessagesList"}
+                positionActionsColumn={"last"}
+            />
+        </Box>
+    );
+};
+export default DataTable;

src/components/dashboard/monitoring/operator/SystemMessage/Player.jsx

@@ -0,0 +1,45 @@
+"use client";
+
+import React from "react";
+import { IconButton, Box, Typography } from "@mui/material";
+import PlayArrowIcon from "@mui/icons-material/PlayArrow";
+import PauseIcon from "@mui/icons-material/Pause";
+import useWaveSurferPlayer from "@/lib/hooks/useWaveSurferPlayer";
+
+function formatTime(seconds) {
+    if (!seconds || isNaN(seconds)) return "0:00";
+    const minutes = Math.floor(seconds / 60);
+    const secs = Math.floor(seconds % 60);
+    return `${minutes}:${secs.toString().padStart(2, "0")}`;
+}
+
+const Player = ({ audioUrl }) => {
+    const { containerRef, isPlaying, playPause, currentTime, duration } =
+        useWaveSurferPlayer(audioUrl);
+
+    return (
+        <Box
+            sx={{
+                display: "flex",
+                alignItems: "center",
+                gap: 1,
+                justifyContent: "center",
+            }}
+        >
+            <div ref={containerRef} style={{ width: 180 }} />
+
+            <IconButton aria-label="play-pause" onClick={playPause}>
+                {isPlaying ? (
+                    <PauseIcon sx={{ color: "#d32f2f" }} />
+                ) : (
+                    <PlayArrowIcon sx={{ color: "#1b4332" }} />
+                )}
+            </IconButton>
+            <Typography variant="body2" sx={{ minWidth: 60, textAlign: "right" }}>
+                {formatTime(currentTime)} / {formatTime(duration)}
+            </Typography>
+        </Box>
+    );
+};
+
+export default Player;

src/components/dashboard/monitoring/supervisor/OperatorDialogue/DataTable.jsx

@@ -0,0 +1,168 @@
+"use client";
+
+import DataTableWithAuth from "@/core/components/DataTableWithAuth";
+import { GET_OPERATOR_DIALOGUE_SUPERVISOR } from "@/core/utils/routes";
+import { Box } from "@mui/material";
+import { useMemo } from "react";
+import moment from "jalali-moment";
+import Player from "./Player";
+import RateMessage from "./RateMessage";
+import CheckIcon from "@mui/icons-material/Check";
+import CloseIcon from "@mui/icons-material/Close";
+
+const DataTable = () => {
+    const columns = useMemo(
+        () => [
+            {
+                header: "تاریخ",
+                id: "date",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.calldate ? moment(row.original.calldate).locale("fa").format("yyyy/MM/DD") : <>-</>,
+            },
+            {
+                header: "ساعت",
+                id: "time",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.calldate ? moment(row.original.calldate).locale("fa").format("HH:mm") : <>-</>,
+            },
+            {
+                accessorKey: "src",
+                header: "شماره تماس گیرنده",
+                id: "src",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                accessorKey: "dst",
+                header: "کارشناس",
+                id: "dst",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "پخش صدا",
+                id: "is_listen",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) => {
+                    const isListen = row.original.is_listen;
+                    const Icon = isListen ? CheckIcon : CloseIcon;
+                    const color = isListen ? "success.main" : "error.main";
+
+                    return (
+                        <Box sx={{ display: "flex", justifyContent: "center" }}>
+                            <Icon sx={{ color }} />
+                        </Box>
+                    );
+                }
+            },
+            {
+                accessorKey: "disposition",
+                header: "وضعیت",
+                id: "disposition",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                accessorKey: "duration",
+                header: "طول تماس ( ثانیه )",
+                id: "duration",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "پخش صدا",
+                id: "player",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) => <Player audioUrl={row.original.recordingfile} messageId={row.original.id} />,
+            },
+            {
+                header: "ارزیابی",
+                id: "rate",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ cell, row, table }) => {
+                    const mutate = table.options.meta?.mutate;
+
+                    return (
+                        <RateMessage
+                            mutate={mutate}
+                            date={row.original.calldate}
+                            messageId={row.original.uniqueid}
+                            initialValues={{
+                                supervisor_id: row.original.supervisor_id,
+                                is_good: row.original.is_good,
+                                description: row.original.description,
+                            }}
+                        />
+                    );
+                },
+            },
+        ],
+        []
+    );
+
+    return (
+        <Box sx={{ p: 1, border: 1, borderColor: "divider", borderRadius: 1 }}>
+            <DataTableWithAuth
+                need_filter={true}
+                columns={columns}
+                table_url={GET_OPERATOR_DIALOGUE_SUPERVISOR}
+                page_name={"operatorDialoguePage"}
+                table_name={"operatorDialogueList"}
+                positionActionsColumn={"last"}
+            />
+        </Box>
+    );
+};
+export default DataTable;

src/components/dashboard/monitoring/supervisor/OperatorDialogue/Player.jsx

@@ -0,0 +1,22 @@
+"use client";
+
+import React from "react";
+import { IconButton, Box } from "@mui/material";
+import PlayArrowIcon from "@mui/icons-material/PlayArrow";
+import PauseIcon from "@mui/icons-material/Pause";
+import useWaveSurferPlayer from "@/lib/hooks/useWaveSurferPlayer";
+
+const Player = ({ audioUrl }) => {
+    const { containerRef, isPlaying, playPause } = useWaveSurferPlayer(audioUrl);
+
+    return (
+        <Box sx={{ display: "flex", alignItems: "center", gap: 1, justifyContent: "center" }}>
+            <div ref={containerRef} style={{ width: 180 }} />
+            <IconButton aria-label="play-pause" onClick={playPause}>
+                {isPlaying ? <PauseIcon sx={{ color: "#d32f2f" }} /> : <PlayArrowIcon sx={{ color: "#1b4332" }} />}
+            </IconButton>
+        </Box>
+    );
+};
+
+export default Player;

src/components/dashboard/monitoring/supervisor/OperatorDialogue/RateMessage.jsx

@@ -0,0 +1,158 @@
+"use client";
+
+import { Button, FormControl, Grid, InputLabel, MenuItem, Select } from "@mui/material";
+import LtrTextField from "@/core/components/LtrTextField";
+import { Controller, useForm } from "react-hook-form";
+import { yupResolver } from "@hookform/resolvers/yup";
+import { object, string } from "yup";
+import { GET_OPERATOR_DIALOGUE_SUPERVISOR } from "@/core/utils/routes";
+import StyledForm from "@/core/components/StyledForm";
+import useRequest from "@/lib/hooks/useRequest";
+import { useEffect } from "react";
+
+const RateMessage = ({ date, messageId, initialValues, mutate }) => {
+    const requestServer = useRequest({ notificationSuccess: true });
+
+    const defaultValues = {
+        supervisor_id: initialValues?.supervisor_id ?? "",
+        is_good: initialValues?.is_good ?? "",
+        description: initialValues?.description ?? "",
+    };
+
+    const validationSchema = object().shape({
+        supervisor_id: string().required("کارشناس بررسی کننده را مشخص کنید"),
+        is_good: string().required("نحوه پاسخگویی را مشخص کنید"),
+        description: string().optional(),
+    });
+
+    const {
+        control,
+        handleSubmit,
+        reset,
+        formState: { isSubmitting, errors, isDirty, isValid },
+    } = useForm({ defaultValues, resolver: yupResolver(validationSchema) });
+
+    const onSubmit = async (data) => {
+        const fixData = {
+            date: date,
+            cdr_unique_id: messageId,
+            supervisor_id: data.supervisor_id,
+            is_good: parseInt(data.is_good),
+            ...(data.description !== "" && { description: data.description }),
+        };
+        try {
+            await requestServer(`${GET_OPERATOR_DIALOGUE_SUPERVISOR}/rate`, "post", {
+                data: fixData,
+            });
+            mutate();
+            reset({
+                supervisor_id: initialValues?.supervisor_id ?? "",
+                is_good: initialValues?.is_good ?? "",
+                description: initialValues?.description ?? "",
+            });
+        } catch (error) {}
+    };
+
+    useEffect(() => {
+        reset({
+            supervisor_id: initialValues?.supervisor_id ?? "",
+            is_good: initialValues?.is_good ?? "",
+            description: initialValues?.description ?? "",
+        });
+    }, [initialValues.supervisor_id, initialValues.is_good, initialValues.description]);
+
+    return (
+        <StyledForm id="monitoringForm" onSubmit={handleSubmit(onSubmit)} style={{ width: "100%", height: "100%" }}>
+            <Grid container spacing={2} sx={{ flexWrap: "nowrap", alignItems: "start" }}>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <LtrTextField
+                                    {...field}
+                                    variant="outlined"
+                                    label="کارشناس بررسی کننده"
+                                    size="small"
+                                    sx={{
+                                        width: "180px",
+                                    }}
+                                    InputProps={{ sx: { fontSize: "12px" } }}
+                                    InputLabelProps={{ sx: { fontSize: "12px" } }}
+                                    error={!!error}
+                                    helperText={!!error && error.message}
+                                />
+                            );
+                        }}
+                        name="supervisor_id"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <FormControl fullWidth error={!!error} variant="outlined">
+                                    <InputLabel id="label-message-quality" size="small" sx={{ fontSize: "12px" }}>
+                                        نحوه پاسخگویی
+                                    </InputLabel>
+                                    <Select
+                                        variant="outlined"
+                                        labelId="label-message-quality"
+                                        id="is_good"
+                                        name="is_good"
+                                        size="small"
+                                        sx={{ width: "100px", fontSize: "12px" }}
+                                        value={field.value}
+                                        label="نحوه پاسخگویی"
+                                        onChange={(e) => field.onChange(e.target.value)}
+                                    >
+                                        <MenuItem value={0}>نامناسب</MenuItem>
+                                        <MenuItem value={1}>مناسب</MenuItem>
+                                    </Select>
+                                </FormControl>
+                            );
+                        }}
+                        name="is_good"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <LtrTextField
+                                    {...field}
+                                    variant="outlined"
+                                    label="توضیحات"
+                                    size="small"
+                                    sx={{
+                                        width: "180px",
+                                    }}
+                                    InputProps={{ sx: { fontSize: "12px" } }}
+                                    InputLabelProps={{ sx: { fontSize: "12px" } }}
+                                    error={!!error}
+                                    helperText={!!error && error.message}
+                                />
+                            );
+                        }}
+                        name="description"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Button
+                        type="submit"
+                        disabled={isSubmitting || !isDirty || !isValid}
+                        size="medium"
+                        autoFocus
+                        variant="contained"
+                    >
+                        {isSubmitting ? "درحال ثبت..." : "ثبت"}
+                    </Button>
+                </Grid>
+            </Grid>
+        </StyledForm>
+    );
+};
+
+export default RateMessage;

src/components/dashboard/monitoring/supervisor/OperatorDialogue/index.jsx

@@ -0,0 +1,16 @@
+"use client";
+
+import PageTitle from "@/core/components/PageTitle";
+import { Stack } from "@mui/material";
+import DataTable from "./DataTable";
+
+const OperatorDialoguePage = () => {
+    return (
+        <Stack spacing={1}>
+            <PageTitle title={"ارزیابی صدای کارشناسان"} />
+            <DataTable />
+        </Stack>
+    );
+};
+
+export default OperatorDialoguePage;

src/components/dashboard/monitoring/supervisor/PeopleMessage/DataTable.jsx

@@ -0,0 +1,167 @@
+"use client";
+
+import DataTableWithAuth from "@/core/components/DataTableWithAuth";
+import { GET_OPERATOR_PEOPLE_MESSAGE_SUPERVISOR } from "@/core/utils/routes";
+import { Box } from "@mui/material";
+import { useMemo } from "react";
+import moment from "jalali-moment";
+import Player from "./Player";
+import CloseIcon from '@mui/icons-material/Close';
+import CheckIcon from '@mui/icons-material/Check';
+import RateMessage from "./RateMessage";
+
+const DataTable = () => {
+    const columns = useMemo(
+        () => [
+            {
+                accessorKey: "id",
+                header: "کد یکتا",
+                id: "id",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "تاریخ",
+                id: "date",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.date ? moment(row.original.date).locale("fa").format("yyyy/MM/DD") : <>-</>,
+            },
+            {
+                header: "ساعت",
+                id: "time",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) =>
+                    row.original.date ? moment(row.original.date).locale("fa").format("HH:mm") : <>-</>,
+            },
+            {
+                accessorKey: "caller_phone_number",
+                header: "شماره تماس",
+                id: "caller_phone_number",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "پخش صدا",
+                id: "player",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) => <Player audioUrl={row.original.voice} messageId={row.original.id} />,
+            },
+            {
+                header: "پخش صدا",
+                id: "is_listen",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ row }) => {
+                    const isListen = row.original.is_listen;
+                    const Icon = isListen ? CheckIcon : CloseIcon;
+                    const color = isListen ? "success.main" : "error.main";
+
+                    return (
+                        <Box sx={{ display: "flex", justifyContent: "center" }}>
+                            <Icon sx={{ color }} />
+                        </Box>
+                    );
+                }
+            },
+            {
+                accessorKey: "listen_at",
+                header: "زمان شنیده شدن",
+                id: "listen_at",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                accessorKey: "review_duration",
+                header: "زمان بررسی (دقیقه)",
+                id: "review_duration",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
+            {
+                header: "ارزیابی",
+                id: "rate",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+                Cell: ({ cell, row, table }) => {
+                    const mutate = table.options.meta?.mutate;
+
+                    return (
+                        <RateMessage
+                            mutate={mutate}
+                            messageId={row.original.id}
+                            initialValues={{
+                                savaneh_id: row.original.savaneh_id,
+                                action_id: row.original.action_id,
+                                description: row.original.description,
+                            }}
+                        />
+                    );
+                },
+            },
+        ],
+        []
+    );
+
+    return (
+        <Box sx={{ p: 1, border: 1, borderColor: "divider", borderRadius: 1 }}>
+            <DataTableWithAuth
+                need_filter={true}
+                columns={columns}
+                table_url={GET_OPERATOR_PEOPLE_MESSAGE_SUPERVISOR}
+                page_name={"operatorDialoguePage"}
+                table_name={"operatorDialogueList"}
+                positionActionsColumn={"last"}
+            />
+        </Box>
+    );
+};
+export default DataTable;

src/components/dashboard/monitoring/supervisor/PeopleMessage/Player.jsx

@@ -0,0 +1,45 @@
+"use client";
+
+import React from "react";
+import { IconButton, Box, Typography } from "@mui/material";
+import PlayArrowIcon from "@mui/icons-material/PlayArrow";
+import PauseIcon from "@mui/icons-material/Pause";
+import useWaveSurferPlayer from "@/lib/hooks/useWaveSurferPlayer";
+
+function formatTime(seconds) {
+    if (!seconds || isNaN(seconds)) return "0:00";
+    const minutes = Math.floor(seconds / 60);
+    const secs = Math.floor(seconds % 60);
+    return `${minutes}:${secs.toString().padStart(2, "0")}`;
+}
+
+const Player = ({ audioUrl }) => {
+    const { containerRef, isPlaying, playPause, currentTime, duration } =
+        useWaveSurferPlayer(audioUrl);
+
+    return (
+        <Box
+            sx={{
+                display: "flex",
+                alignItems: "center",
+                gap: 1,
+                justifyContent: "center",
+            }}
+        >
+            <div ref={containerRef} style={{ width: 180 }} />
+
+            <IconButton aria-label="play-pause" onClick={playPause}>
+                {isPlaying ? (
+                    <PauseIcon sx={{ color: "#d32f2f" }} />
+                ) : (
+                    <PlayArrowIcon sx={{ color: "#1b4332" }} />
+                )}
+            </IconButton>
+            <Typography variant="body2" sx={{ minWidth: 60, textAlign: "right" }}>
+                {formatTime(currentTime)} / {formatTime(duration)}
+            </Typography>
+        </Box>
+    );
+};
+
+export default Player;

src/components/dashboard/monitoring/supervisor/PeopleMessage/RateMessage.jsx

@@ -0,0 +1,160 @@
+"use client";
+
+import { Button, FormControl, FormHelperText, Grid, InputLabel, MenuItem, OutlinedInput, Select } from "@mui/material";
+import LtrTextField from "@/core/components/LtrTextField";
+import { Controller, useForm } from "react-hook-form";
+import { yupResolver } from "@hookform/resolvers/yup";
+import { object, string, number } from "yup";
+import { GET_SYSTEM_MESSAGES_SUPERVISOR } from "@/core/utils/routes";
+import StyledForm from "@/core/components/StyledForm";
+import useRequest from "@/lib/hooks/useRequest";
+import usePermissionsList from "@/lib/hooks/usePermissionsList";
+import { useEffect } from "react";
+
+const RateMessage = ({ messageId, initialValues, mutate }) => {
+    const requestServer = useRequest({ notificationSuccess: true });
+
+    const defaultValues = {
+        savaneh_id: initialValues?.savaneh_id ?? "",
+        action_id: initialValues?.action_id ?? "",
+        description: initialValues?.description ?? "",
+    };
+
+    const validationSchema = object().shape({
+        savaneh_id: string().required("وضعیت کیفیت پیام را مشخص کنید"),
+        action_id: string().optional(),
+        description: string().optional(),
+    });
+
+    const {
+        control,
+        handleSubmit,
+        reset,
+        formState: { isSubmitting, errors, isDirty, isValid },
+    } = useForm({ defaultValues, resolver: yupResolver(validationSchema) });
+
+    const onSubmit = async (data) => {
+        const fixData = {
+            savaneh_id: parseInt(data.savaneh_id),
+            ...(data.action_id !== "" && { action_id: data.action_id }),
+            ...(data.description !== "" && { description: data.description }),
+        };
+        try {
+            await requestServer(`${GET_SYSTEM_MESSAGES_SUPERVISOR}/${messageId}`, "post", {
+                data: fixData,
+            });
+            mutate();
+            reset({
+                savaneh_id: initialValues?.savaneh_id ?? "",
+                action_id: initialValues?.action_id ?? "",
+                description: initialValues?.description ?? "",
+            });
+        } catch (error) {}
+    };
+
+    useEffect(() => {
+        reset({
+            savaneh_id: initialValues?.savaneh_id ?? "",
+            action_id: initialValues?.action_id ?? "",
+            description: initialValues?.description ?? "",
+        });
+    }, [initialValues.savaneh_id, initialValues.action_id, initialValues.description]);
+
+    return (
+        <StyledForm id="monitoringForm" onSubmit={handleSubmit(onSubmit)} style={{ width: "100%", height: "100%" }}>
+            <Grid container spacing={2} sx={{ flexWrap: "nowrap", alignItems: "start" }}>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <FormControl fullWidth error={!!error} variant="outlined">
+                                    <InputLabel id="label-message-quality" size="small" sx={{ fontSize: "12px" }}>
+                                        پیگیری
+                                    </InputLabel>
+                                    <Select
+                                        variant="outlined"
+                                        labelId="label-message-quality"
+                                        id="savaneh_id"
+                                        name="savaneh_id"
+                                        size="small"
+                                        sx={{ width: "100px", fontSize: "12px" }}
+                                        value={field.value}
+                                        label="پیگیری"
+                                        onChange={(e) => field.onChange(e.target.value)}
+                                    >
+                                        <MenuItem value={1}>عدم نیاز به ثبت (مشکل راه)</MenuItem>
+                                        <MenuItem value={2}>عدم نیاز به ثبت (مشکل حمل و نقلی)</MenuItem>
+                                        <MenuItem value={3}>عدم نیاز به ثبت (مشکل عوارضی)</MenuItem>
+                                        <MenuItem value={4}>ثبت سوانح (مشکل راه)</MenuItem>
+                                        <MenuItem value={5}>ثبت سوانح (مشکل حمل و نقلی)</MenuItem>
+                                    </Select>
+                                </FormControl>
+                            );
+                        }}
+                        name="savaneh_id"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <LtrTextField
+                                    {...field}
+                                    variant="outlined"
+                                    label="کد واقعه"
+                                    size="small"
+                                    sx={{
+                                        width: "180px",
+                                    }}
+                                    InputProps={{ sx: { fontSize: "12px" } }}
+                                    InputLabelProps={{ sx: { fontSize: "12px" } }}
+                                    error={!!error}
+                                    helperText={!!error && error.message}
+                                />
+                            );
+                        }}
+                        name="action_id"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Controller
+                        control={control}
+                        render={({ field, fieldState: { error } }) => {
+                            return (
+                                <LtrTextField
+                                    {...field}
+                                    variant="outlined"
+                                    label="توضیحات"
+                                    size="small"
+                                    sx={{
+                                        width: "180px",
+                                    }}
+                                    InputProps={{ sx: { fontSize: "12px" } }}
+                                    InputLabelProps={{ sx: { fontSize: "12px" } }}
+                                    error={!!error}
+                                    helperText={!!error && error.message}
+                                />
+                            );
+                        }}
+                        name="description"
+                    />
+                </Grid>
+                <Grid item sx={{ xs: 3, sm: 3 }}>
+                    <Button
+                        type="submit"
+                        disabled={isSubmitting || !isDirty || !isValid}
+                        size="medium"
+                        autoFocus
+                        variant="contained"
+                    >
+                        {isSubmitting ? "درحال ثبت..." : "ثبت"}
+                    </Button>
+                </Grid>
+            </Grid>
+        </StyledForm>
+    );
+};
+
+export default RateMessage;

src/components/dashboard/monitoring/supervisor/PeopleMessage/index.jsx

@@ -0,0 +1,16 @@
+"use client";
+
+import PageTitle from "@/core/components/PageTitle";
+import { Stack } from "@mui/material";
+import DataTable from "./DataTable";
+
+const PeopleMessagePage = () => {
+    return (
+        <Stack spacing={1}>
+            <PageTitle title={"ارزیابی پیام های مردمی"} />
+            <DataTable />
+        </Stack>
+    );
+};
+
+export default PeopleMessagePage;

src/components/dashboard/monitoring/supervisor/SystemMessages/DataTable.jsx

@@ -23,6 +23,18 @@ const DataTable = () => {
                 grow: false,
                 size: 100,
             },
+            {
+                accessorKey: "type_name",
+                header: "نوع",
+                id: "type_name",
+                enableColumnFilter: true,
+                datatype: "text",
+                filterMode: "equals",
+                sortDescFirst: false,
+                columnFilterModeOptions: ["equals", "contains"],
+                grow: false,
+                size: 100,
+            },
             {
                 header: "تاریخ",
                 id: "date",
@@ -50,6 +62,7 @@ const DataTable = () => {
                     row.original.date ? moment(row.original.date).locale("fa").format("HH:mm") : <>-</>,
             },
             {
+                accessorKey: "duration",
                 header: "طول تماس ( ثانیه )",
                 id: "duration",
                 enableColumnFilter: true,

src/components/dashboard/monitoring/supervisor/SystemMessages/Player.jsx

@@ -0,0 +1,45 @@
+"use client";
+
+import React from "react";
+import { IconButton, Box, Typography } from "@mui/material";
+import PlayArrowIcon from "@mui/icons-material/PlayArrow";
+import PauseIcon from "@mui/icons-material/Pause";
+import useWaveSurferPlayer from "@/lib/hooks/useWaveSurferPlayer";
+
+function formatTime(seconds) {
+    if (!seconds || isNaN(seconds)) return "0:00";
+    const minutes = Math.floor(seconds / 60);
+    const secs = Math.floor(seconds % 60);
+    return `${minutes}:${secs.toString().padStart(2, "0")}`;
+}
+
+const Player = ({ audioUrl }) => {
+    const { containerRef, isPlaying, playPause, currentTime, duration } =
+        useWaveSurferPlayer(audioUrl);
+
+    return (
+        <Box
+            sx={{
+                display: "flex",
+                alignItems: "center",
+                gap: 1,
+                justifyContent: "center",
+            }}
+        >
+            <div ref={containerRef} style={{ width: 180 }} />
+
+            <IconButton aria-label="play-pause" onClick={playPause}>
+                {isPlaying ? (
+                    <PauseIcon sx={{ color: "#d32f2f" }} />
+                ) : (
+                    <PlayArrowIcon sx={{ color: "#1b4332" }} />
+                )}
+            </IconButton>
+            <Typography variant="body2" sx={{ minWidth: 60, textAlign: "right" }}>
+                {formatTime(currentTime)} / {formatTime(duration)}
+            </Typography>
+        </Box>
+    );
+};
+
+export default Player;

src/components/dashboard/monitoring/supervisor/SystemMessages/index.jsx

@@ -0,0 +1,16 @@
+"use client";
+
+import PageTitle from "@/core/components/PageTitle";
+import { Stack } from "@mui/material";
+import DataTable from "./DataTable";
+
+const SystemMessagesPage = () => {
+    return (
+        <Stack spacing={1}>
+            <PageTitle title={"ارزیابی پیام های سیستمی"} />
+            <DataTable />
+        </Stack>
+    );
+};
+
+export default SystemMessagesPage;

src/core/utils/pageMenu.js

@@ -138,27 +138,51 @@ export const pageMenu = [
         hasSubitems: true,
         Subitems: [
             {
-                id: "monitoring-operator-dialogue",
+                id: "monitoring-operator-dialogue-supervisor",
+                label: "ارزیابی صدای کارشناسان",
+                type: "page",
+                icon: <VoiceChatIcon sx={{ width: "inherit", height: "inherit" }} />,
+                route: "/dashboard/monitoring/operator-dialogue/supervisor",
+                permissions: ["all"],
+            },
+            {
+                id: "monitoring-operator-dialogue-operator",
                 label: "صدای کارشناسان",
                 type: "page",
                 icon: <VoiceChatIcon sx={{ width: "inherit", height: "inherit" }} />,
-                route: "/dashboard/monitoring/operator-dialogue",
+                route: "/dashboard/monitoring/operator-dialogue/operator",
                 permissions: ["all"],
             },
             {
-                id: "monitoring-system-messages",
+                id: "monitoring-system-messages-supervisor",
+                label: "ارزیابی پیام های سیستمی",
+                type: "page",
+                icon: <PointOfSaleIcon sx={{ width: "inherit", height: "inherit" }} />,
+                route: "/dashboard/monitoring/system-messages/supervisor",
+                permissions: ["all"],
+            },
+            {
+                id: "monitoring-system-messages-operator",
                 label: "پیام های سیستمی",
                 type: "page",
                 icon: <PointOfSaleIcon sx={{ width: "inherit", height: "inherit" }} />,
-                route: "/dashboard/monitoring/system-messages",
+                route: "/dashboard/monitoring/system-messages/operator",
                 permissions: ["all"],
             },
             {
-                id: "monitoring-people-messages",
+                id: "monitoring-people-messages-supervisor",
+                label: "ارزیابی پیام های مردمی",
+                type: "page",
+                icon: <ThreePIcon sx={{ width: "inherit", height: "inherit" }} />,
+                route: "/dashboard/monitoring/people-messages/supervisor",
+                permissions: ["all"],
+            },
+            {
+                id: "monitoring-people-messages-operator",
                 label: "پیام های مردمی",
                 type: "page",
                 icon: <ThreePIcon sx={{ width: "inherit", height: "inherit" }} />,
-                route: "/dashboard/monitoring/people-messages",
+                route: "/dashboard/monitoring/people-messages/operator",
                 permissions: ["all"],
             },
         ],

src/core/utils/routes.js

@@ -26,6 +26,12 @@ export const GET_COUNTRY_KEYPRESS_REPORT = api + "/cumulative_keypress_stats";
 export const GET_SYSTEM_MESSAGES_SUPERVISOR = api + "/system_messages/supervisor";
 export const GET_SYSTEM_MESSAGES_OPERATOR = api + "/system_messages/operator";
 
+export const GET_OPERATOR_DIALOGUE_SUPERVISOR = api + "/dialogs/supervisor";
+export const GET_OPERATOR_DIALOGUE_OPERATOR = api + "/dialogs/operator";
+
+export const GET_OPERATOR_PEOPLE_MESSAGE_SUPERVISOR = api + "/people_messages/supervisor";
+export const GET_OPERATOR_PEOPLE_MESSAGE_OPERATOR = api + "/people_messages/operator";
+
 // export const GET_PROVINCE_CUMULATIVE_CALLS_TOTAL_REPORT = api + "/report/cumulative_total";
 export const GET_PROVINCE_CUMULATIVE_CALLS_DAILY_REPORT = api + "/report/cumulative";
 export const GET_PROVINCE_PEOPLE_MESSAGES_REPORT = api + "/report/people_messages";

src/lib/hooks/useWaveSurferPlayer.js

@@ -6,7 +6,11 @@ const playerRegistry = new Set();
 export default function useWaveSurferPlayer(audioUrl, options = {}) {
     const containerRef = useRef(null);
     const wavesurferRef = useRef(null);
+
     const [isPlaying, setIsPlaying] = useState(false);
+    const [isLoaded, setIsLoaded] = useState(false);
+    const [currentTime, setCurrentTime] = useState(0);
+    const [duration, setDuration] = useState(0);
 
     useEffect(() => {
         if (!containerRef.current) return;
@@ -17,7 +21,6 @@ export default function useWaveSurferPlayer(audioUrl, options = {}) {
             progressColor: "#1b4332",
             cursorColor: "#d32f2f",
             height: 40,
-            url: audioUrl,
             ...options,
         });
 
@@ -26,12 +29,24 @@ export default function useWaveSurferPlayer(audioUrl, options = {}) {
         wavesurferRef.current.on("finish", () => setIsPlaying(false));
         wavesurferRef.current.on("play", () => setIsPlaying(true));
         wavesurferRef.current.on("pause", () => setIsPlaying(false));
+        wavesurferRef.current.on("ready", () => {
+            setIsLoaded(true);
+            setDuration(wavesurferRef.current.getDuration());
+        });
+
+        wavesurferRef.current.on("audioprocess", () => {
+            setCurrentTime(wavesurferRef.current.getCurrentTime());
+        });
+
+        wavesurferRef.current.on("seek", () => {
+            setCurrentTime(wavesurferRef.current.getCurrentTime());
+        });
 
         return () => {
             playerRegistry.delete(wavesurferRef.current);
             wavesurferRef.current?.destroy();
         };
-    }, [audioUrl]);
+    }, []);
 
     const playPause = () => {
         if (!wavesurferRef.current) return;
@@ -42,7 +57,16 @@ export default function useWaveSurferPlayer(audioUrl, options = {}) {
             }
         });
 
-        wavesurferRef.current.playPause();
+        if (!isLoaded) {
+            setIsLoaded(true);
+            wavesurferRef.current.load(audioUrl);
+            wavesurferRef.current.once("ready", () => {
+                setDuration(wavesurferRef.current.getDuration());
+                wavesurferRef.current.play();
+            });
+        } else {
+            wavesurferRef.current.playPause();
+        }
     };
 
     const stop = () => {
@@ -59,6 +83,8 @@ export default function useWaveSurferPlayer(audioUrl, options = {}) {
         playPause,
         stop,
         seekTo,
+        currentTime,
+        duration,
         wavesurfer: wavesurferRef.current,
     };
 }